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Terms And Conditions

 TERMS AND CONDITIONS

Apothic Displays is an online web store that distributes acrylic displays and literature holders.  Apothic Displays is a division of BBC Manufacturing LLC.  All charges for product will show BBC Manufacturing on your statement.    Do not hesitate to call our main office with any questions:

BBC Manufacturing LLC

733 Delaware Ave Suite 247

Buffalo, NY 14223

877-455-6165

info@apothicdisplays.com


IMPORTANT MESSAGE ABOUT EXPEDITED SHIPPING & SAME DAY SHIPPING

Please note that our standard order processing time is 24-48 hours.  If you are placing your order before 11am PST or 2pm EST, we may be able to ship your order the same day.  If your order is time sensitive please call our office at 877-455-6165.  Expedited shipping will expedite the UPS shipping process but does not expedite the 24-48 hour handling time.  Call our office at 877-455-6165 with your same day shipping request and we can take special care of your order.  Remember, same day shipping can only be considered before 11am PST or 2pm EST.


Stock Displays Ordering Information

  • Most stock items will ship within 24-48 hours of order placement.
  • Minimum blank stock inventory purchase is $25.00.
  • Our orders ship via Fed Ex Ground Delivery (delivery in 1-6 business days).
  • Shipping quotes can be obtained by placing your items in the shopping cart and clicking on the "Estimated Shipping Charges” link.

Online Payment Options:

1)      We accept Visa, MasterCard, American Express, Discover, Paypal, and Google Wallet

 

Acknowledgements:

For stock orders, once your transaction is complete an order confirmation with all of the order details will be emailed to the email address provided.  Imprinted and custom orders are acknowledged via fax or email.  Please review and contact Apothic Displays  for any changes and or corrections.  Changes made after acknowledgement must be confirmed in writing, including changes to shipping instructions.

 

Custom Orders:

Custom Imprinted orders are subject to deposit or prepayment before production can proceed.  Contact Customer Service for pricing, requirements and production times. 1st Article production samples require written approval prior to beginning production.  One Paper Proof per order is required and is provided at no charge before imprinting production can begin.  Signature Art Proof approvals are required and indicate customer accepts full responsibility for accuracy of imprint.  ** Any changes to original Art Proof other than sizing, as provided will result in New Art Proof Charge of $20.00 per additional proof.

 

Production Times:

Standard production times on imprinted items are approximately 10-15 working days .

 

Over/Under-Runs: 

Up to 5% variance may be shipped on custom and/or imprinted orders.  Exact quantities are subject to 5% surcharge.  Over-Runs are shipped with the order.

 

Cancellation:

Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor.  If there is a deposit on account, charges will be posted against that balance and any credit balance refunded. If a debit balance occurs, it will be due and payable upon receipt.

 

Damages or Errors in Shipping:

  • Open and inspect all packages for damages or incorrect items immediately upon delivery.
  • From time to time products are damaged during storage and delivery.  We will work to ensure that you get the quality display you ordered.
  • Product is guaranteed against damage or breakage to original destination only.  
  • Claims for damages or incorrect parts received MUST be made within 10 days of receipt of goods.  Claims after the 10 day period may not be considered.  To make a claim please provide the following information:
    1. Images of the damaged or incorrect parts.  Photos can be taken with your camera or phone.  Photos must show the damage being claimed.  If you received an incorrect item, your photo should clearly show the item you received. 
    2. All claims must also send a photo of the original packaging with a clear view of the shipping label. 
    3. Damage claims must send a photo of the internal packing materials (this helps us when we file a claim with Federal Express). 
    4. Please send all photos, your contact information, and order information to info@apothicdisplays.com within 10 business days of receiving your order. 

Return Policy:

  • Requests for returns on stock items must be made within 10 days of delivery.
  • Product must be received within 30 days of receipt. Credit will NOT be issued on product returned after 30 days.
  • Custom and Imprinted items are NOT eligible for return.
  • All returns are subject to a 15% restocking fee of product value.
  • All products must be returned unused and in its original carton and packing.
  • Return merchandise received damaged will not be credited.
  • Refunds will be issued in the original form of payment for actual price paid, including any applicable sales tax.
  • Customer is responsible for the initial shipping cost and all return shipping costs. 
  • Apothic Displays will only refund shipping/freight charges If the wrong item or if the item sent was damaged during transit.
  • All returns must have an approved RMA number.

To ensure that we process your return correctly, please follow the procedures

 outlined below when returning your merchandise.

  • Log into your account or contact Customer Service at (877) 455-6165 and request an RMA number.
  • Do not attempt to return product until an approved RMA form has been issued.
  • Pack and seal all products to be returned or exchanged securely, in the original packaging, along with copies of the original packing slip and RMA number. Make sure you can't hear anything moving in the box when you shake it.  If you hear items moving, you must reposition or add more packaging. 
  • Clearly write/label the shipment with the assigned RMA number.
  • Freight Returns will not be accepted without a valid RMA number clearly marked on the outside of the package.
  • Please allow 15 days from the date we receive the return for investigation and credit where due
  • When you request your RMA we will also send you the warehouse address to return your merchandise to.

 Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your package for the purchase price of the merchandise before sending it back to us.  These options will provide you with added protection since Apothic Displays will not be responsible for products lost or damaged during their return shipment.

 

Please contact Apothic Displays Customer Service at (877) 455-6165 for any questions or concerns, 9:00 am to 4:00 pm EST Monday thru Friday, or contact Apothic Displays at info@apothicdisplays.com

 

Exhange Policy:

To exchange an item, please follow the same instructions to return an item.  If your exchange order is equal to or greater than your initial purchase, we are happy to waive any restocking fees.  We will gladly ship your exchange as soon as your original order is returned. 

Purchase Order Guideline

We are a complete online store and the store is available 24/7.  We prefer that our customers place orders on our website or contact us at (877) 455-6165.  When orders are placed this way, we are comfortable that our customers know what to expect in regards to lead-times, shipping charges and other important information.  We also understand that certain institutions only use purchase orders.  It’s never a problem for us to reference your PO number on our orders.  You may enter that number in the "Nickname Your Order” field.

If you are unable to order online or over the phone, you may consider faxing your order to us at 800-277-1618.  There are strict guidelines that if not followed may hinder our ability to process your PO.

  • You must include your credit card information or contact information for our office to call and obtain your credit card information for payment
  • No PO’s with a Shipping Method of "FOB Destination” or "Collect” will be accepted.  The Ship Method on your order must state Prepay.
  • We will not process orders with missing information.  The following is required on all PO’s:

1.     Company Name

2.     Contact First and Last Name

3.     Billing Address

4.     Shipping Address (no PO Box or APO’s will be accepted)

5.     Valid phone & fax numbers

6.     Our product SKU numbers, quantity, and current price from our website.

  • We will not be held responsible for faxed orders not received on our end.
  • We do guarantee or confirm any predetermined ship dates on faxed orders.  If your order is time sensitive, we recommend contacting our customer service department after faxing your order.
  • We will not be responsible for duplications of orders if you have placed an order online or by phone and

Specials

We offer a variety of specials on a monthly basis.  Please check our home page for current specials.  All orders must be placed online to receive the discount/special.


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